Refund policy
SHIPPING POLICY
We fulfill orders within 2 business days and ship using the fastest, most cost effective carrier. Our flat rate shipping costs $5.99 and takes 3-5 business days to deliver. You will receive tracking for your order as soon as it ships. We offer free shipping on all orders over $100.00.
RETURNS POLICY
We want you to love your purchase, if you don't, return it within 30 days of purchase for a refund minus the cost of the return label. The original shipping fee is non-refundable. If you would like to exchange a product, please return it for a refund and then reorder at your convenience. This will assure you get the exact product you'd like in a timely manner as we sell out of products often. Orders placed through our selling partners are eligible for store credit only. Your store credit will never expire.
Please note: we do not accept returns for the following:
- Products that have been washed, worn or are in any other way not in like-new condition
- Products that are missing their branded retail tag
- Products purchased during a promotional period. Example: Spring Cleaning & Black Friday
- Products that were purchased from our outlet: https://www.bonsie.com/outlet